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İso 9001 Kalite Yönetim Sistemi
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İso 9001 kalite yönetim sistemi

Kalite yönetimine yönelik bir standart olan İso 9001, uluslararası olacak şekilde kabul edilmiştir. Nitekim dünya çapında da uygulanan kalite yöntemleri arasında yerini almıştır. Bu anlamda pek çok ülkede uygulanması ve sonuç alınması dikkatlerden kaçmıyor. İso 9001 kalite yöntem sistemi sayesinde;

• Müşteri hizmetlerine yönelik standartların artış göstermesi esas alınır.
• Kurumum ürünlerine yönelik yasal düzenlemelere de yer verilir.
• Yasal ve düzenleyici gereksinimlerin karşılanmasına olanak sağlar.

Böylece kurumun performansında da artış meydana gelmektedir. Öyle ki dünya çapında pek çok kurumun bu standart sayesinde potansiyelini arttırması dikkat çekmektedir. Sadece kurumun tamamı değil aynı zamanda belli başlı departmanlarında dahi uygulanan standart modelidir.

İso 9001 Kalite Sisteminin İlkeleri Nelerdir?

İso 9001 kalite yöntem sistemi için temelde 8 ayrı ilkeye yer verilmekte. Bu ilkelerden de anlayacağınız üzere standartın artış göstermesine yönelik uygulamaları bulunmaktadır. Örnek verecek olursak müşteriye odaklanma konusunda ilkeleri başı çekmektedir. Müşteri memnuniyetini temel alan standartlar arasında yerini almıştır.

İnsanların katılımına yönelik yine kalite sistem ilkeleri devreye girmekte. Aynı zamanda liderlik ve sürece yönelik sistemin kullanılması esas alınır. Gerekçi yaklaşımların karar verme aşamasında önemli olduğu bildirilmekte. Sürekli hale gelen gelişimin de öncüsü halinde. Son olarak tedarikçi ilişkilerini de göz önünde bulundurur. Böylece kurumun tedarik ilişkilileri sağlamlaşır ve müşteri potansiyeli de artış gösterir.

İso 9001 Kalite Sisteminde Maliyetler

Müşteri memnuniyeti ve potansiyelin artması adına maliyetler önem arz etmektedir. Bunun için İso 9001 kalite yöntem sistemi dahilinde makul maliyetlerin düzenlenmesi esas alınır. Kısa döngü süreleri ile uygun maliyetlerin kuruma faydaları saymakla bitmez. Örneğin bu standartlara sahip olan kurumların;

• Sektörde adlarını duyurmaları mümkün olmakta.
• Müşteri potansiyelinin de günden güne artış göstermesi esas alınır.
• İş tekrarları ile beraber müşteri memnuniyeti de ortaya çıkar.

Tutarlı bir şekilde İso 9001 sistemi ile hareket eden kurumların gelişim gösterdiği açık durumda. Özellikle de bu tarz kurumların iletişim ağları bir hayli gelişmiş durumda. Yine hem tedarikçiler hem de müşteriler ile iletişimin güçlü tutulması gerekmekte. Sistemin iletişime yönelik gerekli düzenlemeleri sergilemesi dahi işinizi kolay hale getirecektir.

İso 9001 Kalite Standartı Kullanım Alanları

Performansını arttırmak isteyen yeni ya da köklü kurumların, İso kalite sistemini değerlendirmeleri mümkün. Bunun için tüm organizasyonlara yönelik kaliteli uygulamalarına geçilebilir. Aynı zamanda belli bir alan üzerinden de kalite sistemine başvurulabilir. Kurumların tek bir tesis ya da departman üzerinden dahi sisteme yer vermesi mümkün. Sonuç olarak;

• Kullanılan alanda müşteri potansiyelinin artış göstermesi hedef alınır.
• Müşteri deneyimini geliştirmek isteyen kurumların da tercihi halinde.

Daha verimli olmak isteyen kurumlar göz önünde bulundurmaktadır. Dünya çapında 170'den fazla ülkede kuruluşların tercihi halinde. Bu durum bile ne denli faydalı olduğunu gözler önüne sermektedir. Faydaları başta müşteri potansiyeli ile performansa yönelik dikkat çekiyor. Akabinde kurumun yasal düzenlemeler eşliğinde daha verimli hale gelmesi sağlanmaktadır. İşin ön plana çıkması açısından bu kalite standartlarının değerlendirilmesi ve başvuruya geçilmesi gerekiyor.

İso 9001 Sistemi İçin Başvuru Detayları

Tüm ilkelere ve faydalarına göz atanlar İso 9001 için başvurulara geçiyor. Yani bu sistemin sertifikasını alarak harekete geçilebilir. Bu anlamda başvuru yapılması ve denetim planlamasının gerçekleştirilmesi gerekir. Planlamanın gerçekleştirilmesine yönelik harekete geçmelisiniz. Ancak bu şekilde sertifikasının teslim edilmesi mümkün olacaktır. Belgeye sahip olan kuruluşların;

• Sürekli olacak şekilde gelişim ve büyüme göstermesi esas alınmaktadır.
• Rekabet avantajından faydalanmak isteyenlerin de sertifikalara sahip olmaları gerekmekte.
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